Summer holiday reading is usually a chance to catch up and reflect on events, and that’s exactly what our main interviewee, David Killeen FCCA, does in AB this month when he discusses the raft of changes and challenges he’s experienced building his career with financial services giant Irish Life Group.
As well as navigating a path through acquisitions and renewal, the group has recently begun to focus on the new wealth management market, and is using AI to develop innovative and personalised customer services.
Treating people well is a theme in one of our other articles analysing the Central Bank of Ireland’s revisions to the Consumer Protection Code, which places the customer – including small businesses – front and centre. Financial services companies need to be prepared for cultural change.
And innovation isn’t just confined to business processes. Elsewhere in AB we look at how firms are increasingly turning to cutting-edge office designs in order to attract staff and boost productivity. Find out more about developments such as meditation rooms and ‘jungle’ spaces in our article here.
If practices are relying on renewing infrastructure to get things moving, then they win the approval of columnist Ian Guider. He argues that Ireland’s failure to fund or manage big projects successfully is a drag on its economy.
Finally, if you haven’t found it already, the AB app is available for you to access more of our insights and guidance on the go. Recent developments include enhanced navigation, regional and sector tailoring, as well as audio versions of articles. Download it for more holiday reading!
Further information
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